Walk a Mile
I created Walk a Mile at BMO to put technology professionals inside retail branches for a firsthand look at the work. The goal was to find technology gaps, build empathy for frontline staff and make better support decisions.
Hi, I’m Al Mohamed.
I’m an operator and change practitioner in Chicago. For more than 20 years I’ve helped organizations get their people, processes and technology moving in the same direction.
About
I connect the parts of a business that usually drift apart.
I’ve worked at nearly every layer of a business. I started in collections at AT&T Mobility, helped run a boutique retail business alongside its owner, supported specialty client portfolios at JPMorgan Chase Card Services, and then spent 15 years in operations and technology at BMO.
That range shaped how I see things. Most businesses don’t have a single technology problem, operations problem or people problem. They have an alignment problem. Strategy, process, systems, vendors, employees and customers stop moving in the same direction.
My work is helping owners and leadership teams see the full picture, decide what matters most, and make practical improvements at a pace that fits the business.
Every organization is a mosaic of people, process, technology, vendors, leadership, customers and culture. When the pieces fit, the business feels intentional. When they don’t, friction becomes the operating model.
What I help with
- Change and adoption
- Stakeholder engagement, communications, training and readiness planning, grounded in Prosci methodology.
- Operations improvement
- Process mapping, workflow redesign, vendor coordination, documentation and follow-through.
- Technology enablement
- Practical technology planning, workplace tools, Microsoft 365, mobility, hardware lifecycle and implementation support.
- Training and facilitation
- Workshops, job aids, executive presentations and hands-on employee training.
Now
My main focus is Mosaic Strategies, with a couple of other things alongside it.
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Main focus
Mosaic Strategies
My operations and business systems practice in Chicago. I help owners move important work forward by taking ownership of projects, improving the systems behind them, and handling the work that doesn’t fit neatly into anyone’s job. It’s enterprise experience, sized for a smaller business.
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Also
Notary signing services
I’m a certified notary signing agent, offering mobile notary and loan signing appointments across Illinois.
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In the works
Rosehill Moto
A lifestyle brand I’m developing. It’s still taking shape.
Coming soon
Career
A career built through every layer of business.
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2002–2006
AT&T Mobility
Collections Representative and Analyst, Orlando, Florida
High-volume customer outreach, account recovery and payment negotiation, plus reporting and analysis. This is where I learned frontline operations.
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2006–2009
Beautiful Indoor Blossoms
Operations Manager, Oviedo, Florida
Ran a boutique retail business alongside its owner, covering daily operations, sales, marketing, staffing, customer experience and vendors. That firsthand view of a small business still shapes how I work with owners.
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2009–2011
JPMorgan Chase Card Services
Customer Support Advisor, Trainer and Subject Matter Expert, Process Analyst, Heathrow, Florida
Supported high-net-worth, military and other specialty client portfolios, then moved into training and process analysis, including new-hire training, coaching and monthly reporting for divisional leadership.
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2011–2026
BMO
Senior Technology Analyst, Workgroup Technology Senior Specialist, Intermediate Operations Analyst, Chicago, Illinois
Procurement, vendor management, telecommunications, workplace modernization, training and change enablement. I contributed to technology integration across more than 500 acquired branch locations and helped move more than 300 phone lines to VoIP.
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Now
Mosaic Strategies
Founder, Chicago, Illinois
Hands-on operations and business systems work for owner-led businesses.
Selected projects
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Technology transformation presentations
Town hall and executive presentations that used animation and visual storytelling to make large transformation programs easier to understand and remember.
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Employee Technology Experience secondment
Presentations, demonstrations, project coordination and hands-on technology help for employees during an enterprise workplace transformation.
Education and certifications
- DePaul University Bachelor’s degree, Liberal Arts with a focus in Information Systems Analysis, 2014
- Prosci Change Management Certification, 2018
- CompTIA Executive Certificate in Mobility (Foundations), 2015
Interests
What I’m into when I’m not working.
- Custom vehicles Cars, trucks and motorcycles
- Antiques
- Comedy
- Movies and film
- Cooking
- Travel
Get in touch
Email is the best way to reach me. If you’d rather talk, book a 30-minute call.
- Book a call
- 30 minutes on Calendly
- Business phone
- 312-995-3229
- linkedin.com/in/almohamed
- Based in
- Chicago, Illinois